Netflix on 60 Minutes
by Michael
We recently began using Netflix for movie rentals so I was very interested in the "60 Minutes" segment last night featuring the company's founder and CEO, Reed Hastings. The entire segment was well-done, but one thing that really caught my attention was the segment about the lack of call-in support.
That portion of the interview ended up being a little embarrassing for Hastings as he tried to find a phone number on the website for customers to call for assistance. Since this interview was taped, I half expected to find a toll-free number prominently positioned on the site, but there still isn't one that I could find. I guess you have to call the corporate number if you really want to talk to someone about technical difficulties. So why the lack of customer service?
Posted under Read the Lede on Monday, December 4th, 2006 at 10:35
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