SerpentVenom

Last week I received a call from an upper-tier Sony Ericsson support person. They had received the letter I wrote in relation to the phone that had failed for the second time. The good news according to them was that I was going to receive a new phone to replace the one that broke. Unwilling to give them the benefit of doubt, I waited until the replacement phone actually arrived before I admitting that all was forgiven. The phone arrived Friday. I was not impressed.

(more...)